Consumer Complaint Form - DISB

The Role of the Department of Insurance, Securities and Banking (DISB)

As part of its oversight responsibility, the Department of Insurance, Securities and Banking (DISB) investigates complaints against the financial institutions that it licenses and regulates.

The Commissioner is empowered to take administrative action if there are violations of the laws or regulations that DISB administers. In appropriate cases, DISB will refer matters to the proper authorities for further investigation or criminal prosecution.

As an administrative agency DISB’s authority is limited to enforcing laws and regulations. However, DISB will thoroughly investigate your complaint and make every effort to bring about a satisfactory resolution. If the circumstances of your complaint require legal action, you may wish to consult an attorney. 

DISB regulates the following financial institutions:

  • Insurance Industry  – insurance companies; insurance agents (producers); health maintenance organizations; continuing care retirement communities; captive insurance companies; and risk retention groups;
  • Securities Industry  –   investment advisers and their representatives; broker−dealers and their agents; securities issuers and agents of issuers;
  • Banking Industry    –  District−chartered banks; other state−chartered banks operating in the District; mortgage lenders; mortgage brokers; mortgage loan originators; check cashers; money transmitters; consumer sales finance companies and money lenders.

Guidelines for Completing the Online Form

  • Please take the time to read these guidelines because following them will allow us to better serve you.
  • Please complete the consumer complaint form as thoroughly as possible.
  • Please attach supporting documentation using the provided fields. If there is not enough space for all of your documentation, you will be able to send it directly to the investigator assigned to your complaint. 
  • Please complete the disclaimer section.
  • Please retain a copy for your files.
  • DISB will acknowledge receipt of your complaint with a letter containing the name and contact information of the investigator assigned to handle it. If you do not receive your written acknowledgement within 10 working days or have any questions, please contact DISB’s Consumer Services Division:

District of Columbia Department of Insurance, Securities and Banking
Attn: Consumer Services Division
810 First St., NE, Suite 701
Washington, DC 20002
Fax: (202) 354−1085
E− mail: disb.complaints@dc.gov

If you should have any questions, please contact DISB’s Consumer Services Division at disbcomplaints@dc.gov.

 

SECTION I − CONSUMER INFORMATION
SECTION II − INSURANCE COMPANIES, BANKS & OTHER FINANCIAL SERVICES
SECTION III − NATURE OF THE PROBLEM

If you have attempted to resolve your complaint directly with the financial institution, please provide the information below. If not, proceed to next question.

SECTION IV − RESOLUTION
SECTION V − FINANCIAL FRAUD

If you believe that financial fraud or criminal activity has transpired, please check this box and state why you believe this to be a fraudulent action.

Below is a field to submit supporting documents for your complaint through our secure site. The field can accommodate a file up to 5MB and supports documents in Word and PDF. If you need to submit a file in a different format, contact our  Consumer Services Division at disbcomplaints@dc.gov. You will have the opportunity to submit additional documentation after your complaint has been assigned to an investigator.

PRIVACY STATEMENT

The information requested on this form will be used to investigate and respond to your complaint. In our effort to resolve your issue, this information may be disclosed outside the agency to the financial institution that is the subject of your complaint; to any involved third parties; to the federal, state, or local agency that has supervisory authority over the subject financial institution; to appropriate federal, state, or local law enforcement authorities if a violation or possible violation of law is discovered; or to a legislative office in response to any inquiry made at your request.
 

DISCLAIMER
I wish to file a complaint against the financial institution named in this complaint form, with the understanding that DISB may conduct an investigation on my behalf. However, I understand that DISB does not have the authority to act as my representative in the subject matter of this complaint. I understand that completion of this form is voluntary, but failure to provide requested information and/or failure to sign this form may delay or preclude investigation of my complaint. I understand that, as part of DISB’s investigation on my behalf, a copy of this form may be forwarded to the financial institution that is the subject of your complaint or other third−parties as referenced in the Privacy Statement above.
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