Taxicab Discrimination Complaint
If you believe you were discriminated against by a taxi driver or company while in the District of Columbia, you can file a complaint with both the Department of For-Hire Vehicles and the DC Office of Human Rights by completing the form below. The Department of For-Hire Vehicles will investigate the incident and make a determination that could result in a fine or action against the driver or company. The DC Office of Human Rights will initiate its own complaint procedure, which includes: (1) an initial interview with you to learn more about what occurred; (2) a mediation between you and the driver or a representative of the company; and (3) a formal investigation if necessary. The Office of Human Rights can require a driver and/or company to pay monetary or other damages to an individual who was subjected to discrimination. More information on the Office of Human Rights complaint procedures can be found at ohr.dc.gov/complaints.
You cannot be discriminated against by taxi drivers or companies in the District of Columbia based on these protected traits: race, color, religion, national origin, sex, age, place of residence or business, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, matriculation (status as a student), familial status, and genetic information.
Examples of potential discrimination include refusal of service to:
- An individual with a service animal;
- An individual with a collapsible wheelchair that fits into a car trunk;
- A passenger because of the requested destination within the District;
- Potential passengers because of their race or other protected trait.