Taxicab Discrimination Complaint

If you believe you were discriminated against by a taxi driver or company while in the District of Columbia, you can file a complaint with both the Department of For-Hire Vehicles and the DC Office of Human Rights by completing the form below. The Department of For-Hire Vehicles will investigate the incident and make a determination that could result in a fine or action against the driver or company. The DC Office of Human Rights will initiate its own complaint procedure, which includes: (1) an initial interview with you to learn more about what occurred; (2) a mediation between you and the driver or a representative of the company; and (3) a formal investigation if necessary. The Office of Human Rights can require a driver and/or company to pay monetary or other damages to an individual who was subjected to discrimination. More information on the Office of Human Rights complaint procedures can be found at

You cannot be discriminated against by taxi drivers or companies in the District of Columbia based on these protected traits: race, color, religion, national origin, sex, age, place of residence or business, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, matriculation (status as a student), familial status, and genetic information.

Examples of potential discrimination include refusal of service to:

  • An individual with a service animal;
  • An individual with a collapsible wheelchair that fits into a car trunk;
  • A passenger because of the requested destination within the District;
  • Potential passengers because of their race or other protected trait.
Please complete the following form to file a complaint of discrimination with the Department of For-Hire Vehicles and the DC Office of Human Rights
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